About Old Navy Canada
Old Navy is one of Canada's leading casual clothing retailers. Read below to find the answers to some of Old Navy's most frequently asked questions.
Old Navy Canada Hours
- Monday to Tuesday: 9:30 am - 6:00 pm
- Wednesday to Saturday: 9:30 am - 9:00 pm
- Sunday: 10 am - 6 pm
This is just the Old Navy store hours for the average store. To find out the hours of the store closest to you, use the store locator tool below.
How to Find all the Old Navy Canada Locations
Where is the Old Navy nearest you? Use this Old Navy store locator tool to find out.
Old Navy Return Policy Canada
You can return anything that wasn't final sale to an Old Navy near you or by mail for a full refund within 45 days of a purchase, so long as the item is in its original condition.
All swimwear must be returned with their original price tags and with the hygiene seal intact.
If you're not returning your item using UPS, here is the address to mail your returns to:
Gap Inc Direct
4567 Dixie Road
Mississauga, On M0R 8E0
If you are using the UPS label given to you when you received your package, follow these instructions:
- Take off the customer part of the invoice
- Circle the items you are returning and state the number of items you're returning and the reason why on your invoice
- Pack your invoice in with the items
- Stick on your UPS label. Make sure no other tracking labels are visible
- Take your package to a UPS outlet or drop it off in a UPS mailbox
Old Navy Customer Service Canada
- Old Navy phone number: 1-800-653-6289
- Old Navy email: firstname.lastname@example.org
Old Navy Canada Size Chart
View all the Old Navy Canada size charts here.
Redeeming an Old Navy Coupon Code
- Copy a coupon code and proceed to checkout by clicking on the bag icon at the top right-hand corner of the page
- Select your shipping method and click "Checkout"
- Follow the steps to sign into your Old Navy account, create a new one, or checkout as a guest
- Once you've reached the "Payment and Promotions" step, paste your coupon code into the "Promos" field.