Mountain Hardwear Canada uses a flat rate shipping policy, with a $7 fee for standard orders and an $18 fee for express orders. Standard orders arrive within 2 days to ON and QC, and 4-10 days for the rest of Canada.
Express arrives the next day in ON and QC, and within 3-4 days elsewhere. Orders can be tracked via a Mountain Hardwear account, and returns are possible within 60 days when you use Mountain Hardwear coupons.
Tags must be attached to any returned clothing items, which must be in their original condition, while shoes require the original box and must be unworn.
Sustainability is a key focus for MHW. The company seeks to run a tight supply chain, respecting labour standards and the environment. It also uses the Higg Index to make sure materials are used efficiently at all times, such as Mountain Hardwear stretch down jacket filler. All retail premises are LEED certified to minimize energy use, and MHW works closely with NGOs (non-government organizations) to protect both human rights and ecology. All of this means that you can snuggle down in a Mountain Hardwear sleeping bag, safe in the knowledge that it hasn't damaged the environment you love and the people who inhabit it.
When you use a Mountain Hardwear Canada promo code, you'll be able to take advantage of the company's warranty scheme. Each warranty covers the "practical life" of products, which varies from item to item. If you exercise the warranty, the company will inspect your item for free. If they pass, you will be issued with store credit worth the value of your products within 4-6 weeks of inspection. The best way to find your warranty code is to email the Mountain Hardwear Canada team at: [email protected]