We have put together the 30 top stores that offer free returns in Canada when shopping online. Order as many sizes as you want to find the perfect fit worry free, all of these stores offer returns for free!
Let's face it, from a customer's perspective, we want the return process to be easy and convenient and that includes being able to return an item that just isn't right – for FREE.
Oh, and for those not too familiar with online shopping, when your shipment arrives, make sure you keep all the paperwork in the package. Your receipt and return shipping instructions & return shipping labels will be included, and you will need to use these forms to complete the return process.
Everywhere to get FREE returns in Canada
Clothing & Accessories:
Addition Elle - Free returns for 30 days when you use the pre-paid shipping label and drop your parcel off at a Canada post location
Banana Republic - Return online items using the pre-paid UPS shipping label. Easy exchanges are also available – return the unwanted items using the easy mail return process and at same time call 1.800.653.6289 to arrange the exchange. It will be shipped at no charge for standard shipping
Billabong - 30-day free returns online
Boathouse - Free returns in-store and online (except on final sale items)
Canada Goose - 30-day free returns using the Canada Goose return label
Club Monaco - 30-day free returns to any Club Monaco store in Canada or sent with the pre-paid UPS return label
Gap - Free returns are available in-store or online using the pre-paid UPS shipping label
H&M - 30-day returns in-store or online using Canada Post Retail Centre ($4.99) BUT you can also pay using PayPal, so you could technically return via PayPal using their free returns policy
Holt Renfrew - 30-day full-price returns and 14-day sale returns are available in-store and online using a Canada Post pre-paid return label. Final sale items cannot be returned or exchanged.
Joe Fresh - Free returns and exchanges in-store. To return by mail, there is an $8 RETURN SHIPPING FEE. Final sale and clearance items and cannot be returned or exchanged.
Lole - 14-day free returns from date of reception via UPS service
RW&Co - 30-day free standard returns by mail in Canada using the Canada Post shipping labels provided
Shopbop - 30-day free return shipping using using the enclosed pre-paid shipping label
Simons - 30 days to return full-price items and 10 days to return sale – BUT everything must be bought from the Canadian site to qualify for free returns.
SSENCE - Free returns from Canada and the United States within 14 days of delivery date
Urban Outfitters - 30-day free returns in-store or online using the pre-paid shipping label
Vera Moda - 30-day free returns for online purchases when you use the pre-paid label and drop off your parcel at any Canada Post counter
Zara - 30-day free returns in-store or online using pre-paid Canada Post label
Aldo - No shipping charge for 60 days on all online returns
Adidas Canada - Free returns for 30 days (online only) when you use the UPS returns label
Sephora - 30-day free returns in store or online using pre-paid return shipping label
Lululemon - 30-day free returns in-store or online using their pre-paid FedEx Ground service
Nike - 30-day free returns (online only) using return label
Reebok - 30-day free refunds are available online
Vans Canada - 30-day free returns in store or online using the pre-paid shipping Label
Chapters/Indigo - 30-day free returns in-store or online on most items using the pre-paid shipping label
Tumi - 30-day free returns on online orders worldwide
Dyson - 30-day free returns online using the pre-paid Puralator returns label
Walmart - 90-day free returns in-store or online for most products – but there are some exceptions, so check their return policy page (return policy varies for third-party sellers)
Dell - 30-day free returns are available online, and there is no restocking fee when you purchase the Dell Advantage Program
ADDITIONAL FREE RETURN POLICIES:
Amazon Canada - When shopping for clothing & accessories, shoes & handbags, jewelry and watches, be sure to look for the FREE RETURNS icon listed next to the price on the product page, for items that qualify for free returns. Just be sure that the item is fulfilled by Amazon.ca and not a third party seller. Free returns are available for all Canadian postcodes including FMO/CFPS addresses.
PayPal - PayPal offers Free Return Shipping for customers who activate the Return Shipping on Us service and have an eligible transaction on their account. Just sign up for the service here, log into your account and then visit the refund request page to find out more. FYI–the service is free but only applies to physical, tangible goods.
Did we miss any stores we should know about? Tell us in the comments!