7 Day Price Protection @ Amazon Canada

16 December 2015

amazon

**Bump: given the holiday season sales and all the price drops going on, I thought I would remind you of this very important policy at Amazon Canada**

Hi Moosers! If you are anything like me, you often buy from Amazon Canada. They have great prices, a small free shipping minimum, and fast shipping. Best of all, Amazon's catalogue of items is forever expanding so they no longer just sell books, but rather are a great place for tools, toys, household items, pet supplies, baby supplies, and more. Shopping at Amazon.ca can be a bit uncertain as their prices change frequently, so you never know when the item you want is going to be discounted again. Today, I wanted to inform you of a little known price match policy from Amazon Canada known as price protection.

If the price of an item drops lower than you paid for it, within seven days from the delivery date, you can request Amazon.ca refund the difference. This is not an automatic feature; you must contact Amazon customer service and ask for the company to refund the difference. I have personally verified this with an Amazon Canada customer service representative when I was recently asking for an adjustment:

I have checked the order details and I see the price difference. Based on our price match policy, we do price match on the price difference within 7 days past the delivery date. As you are contacting within the time frame, I'll go ahead and issue you a refund on the price match.

This is considered price protection for customers and is a way for companies to encourage customers to purchase without fear of the price dropping the next day with no recourse. I was asking for price protection on this NatureBright SunTouch Plus Light and Ion Therapy Lamp, which I had purchased for $118.38 (+tax) just before Christmas. It was just delivered on December 29th. When I saw that the lamp had dropped down to $93.65 (+ tax) today, I contacted Amazon.ca's customer service via chat.

Sometimes it may not be worth invoking the price protection if an item has only dropped a couple cents. In this case, I received a refund for $24.73! It was certainly worth my time and effort to contact Amazon's customer service regarding the order and politely requesting price protection.

When contacting customer service, here are a few tips.

  1. Always be prepared. Know your order number and have your order open in a separate window in case they need any details.
  2. Always be polite. Please, thank you, and 'very much appreciated' will open more doors and windows than a sour disposition.
  3. Always know the rules. Price protection is offered for seven-days from the delivery date. Price changes after that period do not qualify.

I hope you find this information helpful my lovely Moosers. I certainly did and saved a good amount of money thanks to Amazon's price protection policy.

Moosers, have you ever invoked Amazon Canada's price protection policy?

(Expiry: Ongoing)

TOPICS:   Gift Ideas

19 comments

  • Anna Waters EDITOR
    I've used it in the past, hard to remember to do so though!
  • Kristy R.
    This is awesome, I did not realize Amazon has this policy!
  • Chelsyna
    I actually make use of this policy on a regular basis. You can also use their customer service e-mail menu options to make the request, if you don't feel like talking to a rep. Love Amazon!
  • Sarah
    I just spoke to Amazon about a price drop on an item I had ordered and the customer service rep I spoke to said the price protection is valid 7 days from date of order, not 7 days from the delivery date
    • Chelsyna
      That customer service rep was incorrect. I would suggest either calling again to get a different person or doing it online via their Customer Service "contact us" e-mail form (which is the way I usually do it). I just got a refund issued, and here is the direct quote from their e-mail: "Since the price of the item has changed within seven days of the delivery of the order, I've issued a refund for the price difference in the amount of...".
  • Ramona
    Good to know! Thanks Bargain Moose!
    • Avigayil M.
      Glad to help!
  • Mei
    I tried to look for this info last week when the next day it dropped. It's now increased in price so I guess I can't get it! :(
    • Avigayil M.
      They do not exactly advertise it, it is not in their financial best interests to do so. Tis why i wanted to remind our Moosers about it!
  • S
    I've also had great experience requesting price adjustments through the chat service
  • Amanda
    I had no idea about this, and I shop at Amazon all the time. Thank you!
  • Danny
    Just want to clarify, the item must be "order fulfillment” by Amazon, then yes. Item shipped by third party seller is not covered by any price protection.
    • Avigayil M.
      This is very true!
  • Remington
    Can anyone find the fine print for this rule on their site? I'd like to have it as backup just in case the rep decides to go rogue.
    • Avigayil M.
      Good luck finding it on their website ;)
  • Cappellis
    Thank you so much for posting about this, I had no idea Amazon offered this. I purchased a Monster Bluetooth speaker as a gift and 6 days after delivery the price dropped from $79.99 + taxes to $50.99 + taxes. I contacted customer service by email through the app and within 30 minutes the customer service rep had wrote back and confirmed I would be getting a refund for the difference. So pleased with the outcome, thanks again for posting this article!
    • Avigayil M.
      Wonderful! That is nearly $30 back... woo!
  • Saron
    I've done this too. Their customer service via chat is awesome. They often adjust my price past the 7-day mark - Maybe because I buy so much stuff from them & don't bug them too much?
  • les_n

    As of May 2016, Amazon.ca has ended their Price Guarantee Policy, except for on TVs. So don't bother trying! I received an order less than 48 hr after I placed the order (great, speedy delivery service with Prime!), but it was a no go for the Price Guarantee even with that short time frame when the price dropped by $20!

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