Ulta Canada: An In-Depth Review for Canadians Shopping at Ulta Beauty

Ulta Canada: An In-Depth Review for Canadians Shopping at Ulta Beauty

Ulta Beauty is one of the biggest cosmetics retailers in the US – but there are still no Ulta Canada stores. However, that doesn't mean we can't get our fix of all the Ulta Beauty Collection and ColourPop makeup we could possibly want!

Ulta shipping to Canada became a reality last year, so we Canadians can shop 'til we drop online! If you've never bought from Ulta Beauty before or want to know how the international shipping process works, this is for you. We put together a quick guide to answer some of the most common questions about Ulta Beauty Canada, so give this a read before you fill your cart!

READ MORE: 12 Places to Get Free Makeup Samples in Canada

Does Ulta ship to Canada?

If you haven't heard the news, Ulta Beauty now ships to Canada! To place an order from Canada, make sure you're on the Ulta Global site. You'll know that you're in the right place if you scroll down to the bottom of the page and see the Canadian flag selected (and not the American one).

Ulta ships to Canada through Borderfree, a service that basically makes it possible for people like us to shop from stores around the world. That means you'll place your order through Borderfree, and they'll calculate your shipping costs based on your chosen shipping speed and the number and weight of items you're buying.

One thing to keep in mind is that you can't use gift cards if you're placing an order through Borderfree, so you'll need to save any Ulta gift cards you may have for your next trip to a store in the United States.

Some people who have used Borderfree say it can take a few weeks for orders to arrive, but it's worth it when they do!

What does Ulta shipping to Canada cost?

Standard shipping to Canada usually starts at around $16 for Ulta orders, so I'd try to bundle your purchase with a friend or two or only buy things every once in a while to cut down on those fees. This price covers international shipping fees, handling, customs clearance and parcel protection charges.

You can even get FREE standard shipping on orders over $100 CAD for a limited time when you place an Ulta order to Canada!

Are there duties?

When you shop through Borderfree, all your taxes and duties can be calculated at checkout if you choose Canada Post Expedited Parcel of DHL Express delivery. In some cases, you won't need to pay duties, but it's always worth checking to be sure!

If you opt for Postal delivery or select DHL Express options, you'll need to pay any applicable import charges upon delivery.

Why can't I add some items to my cart?

Some items aren't eligible for international orders, so you can't ship them to Canada. If you're shopping on the Ulta Global site, you won't be able to add them to your cart, and you'll see a little note that says: This product is not available for international orders.

Can I shop on the Ulta US site?

If you're based in Canada, you can only shop on the Ulta Global site. While some Canadian shoppers have tried placing an order on the US site and then shipping it to a US address, you still can't use a Canadian credit card to pay for your purchase. So while you can see all the US-exclusive products Ulta has to offer, you're better off sticking to Ulta Global, since you won't be able to buy those goodies unless you travel to an Ulta store in the States yourself.

How can I get an Ulta coupon code?

Ulta promo codes are rare in Canada, but Borderfree will post current shipping offers right on the store page. If you want to know exactly what sales are happening on the Ulta Global site, head to their Special Offers section for all the details!

Are there any Ulta Canada locations?

We've been waiting for an Ulta to open in Canada for years, but so far, we haven't lucked out. Despite rumours of an Ulta store in Toronto, there are currently NO Ulta locations north of the border, and it doesn't look like there are plans to change that anytime soon. Still, I'm holding out hope, and I'll let you know if and when Ulta decides to open a store in Canada. If you're looking to do some cross-border shopping in person, check out their store locator for the closest one to you.

What about ULTAMATE Rewards?

ULTAMATE Rewards is Ulta's loyalty program. Members earn points for every dollar they spend on products and beauty services and then cash those points in for $$ off orders! It's free to sign up, but, so far, the program is only open to US shoppers (which means you can't create an account if you shop via Ulta Global). However, if Ulta stores do open in Canada, I expect they'll expand the program to include us!

What is the Ulta return policy?

The return policy for international orders is a little different than the regular Ulta return policy, so make sure you read this over before you try and make a return or order something you aren't 100% sure about.

If you want a refund, you'll need to contact Ulta to request a return merchandise authorization within 60 days of your purchase. When your request is approved, Ulta will send you an email with all your return details.

One important thing to note is that you can't exchange anything you buy from Ulta through Borderfree – you can only do returns.

Have you ordered anything online from Ulta? Let us know how it went below!


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  • stream27

    I've tried to place three different orders since they started shipping to Canada. All three have been cancelled with no explanation 2+ weeks after I placed them, then it took almost a month to get my money back. Some of the stuff was gifts, which left me scrambling at the last minute to find replacements. Either I have extremely bad luck, or they don't have their system figured out enough yet. Also, I've never had shipping quoted as under $20, even for a single palette. I love that they have coupons and promotions and their rewards program is a million times better than Sephora's. I've been to the stores in the States and they're awesome, but their online ordering to Canada right now is more of a headache than it's worth. I hope they decide to eventually open physical stores here, as I would definitely bring most of my business there.

    • DanielleDoiron

      Yikes! I love shopping there in-store, too, and this is really discouraging to hear. Here's hoping we finally get stores up here sometime soon.