Paypal Canada & Shop.ca: $25 Off Your $75 Purchase

• Mel

  I just made an order from shop.ca and used my paypal account. The order total was more than $75 but I didnt receive the $25 off for using paypal. Any idea why?

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• Eva W.

  Sorry, we looked into why this was happening and it appears that you must be receiving their promotional emails to get this offer. Were you already a PayPal customer?

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• Lisa

  I had the same problem as Mel & I am already a paypal customer.

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• A.

  I am a PayPal customer, but cannot figure out how to sign up for promotional emails. Does anyone know?

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• Anna W.

  Try logging in and then going here: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-notify Make sure the checkbox is ticked for News and Promotions

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  • A.

    Awesome, thank you! :)

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• Ginette P.

  I did receive an e-mail from Paypal for this promotion, I joigned Shop.ca to get their $25 off and at the check out, used Paypal and no $25 credit showed, so I ended up closing the page, but it seems that it was too late, because Shop.ca sent me an e-mail that my purchase would be on the way, so ended up paying more. I wouldn't have bought this thing if I would have known I had to pay that price. Can anybody tell me how to reach Paypal for this, tried to send an e-mail, but no response and this purchase should be here anytime. Thank you

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  • Anna W.

    If you actually want to cancel your order Ginette, you would have to contact Shop.ca. ...

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• Karli

  I did receive this email and also signed up with Shop.ca to get the extra $25. When I made my purchase there was an error message stating payment couldn't be processed but PayPal shows it was made and then refunded by Shop.ca. I have spent an enormous amount of time on the phone hearing both parties point the blame on the other, meanwhile my "refund" has been held by Paypal for "processing" for 9 days now. Unless you enjoy being on hold, being hung up on, loaning PayPal money for free and never receiving a thing I'd not bother with this. I wish I never had.

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• Tom

  Didn't get the $25 off from paypal either when I checkout. Maybe I'm not reading it right, but the fine print looks to suggest that I will get the discount after my first purchase. (anyhow, not fan of shop.ca so far. Other than free shipping their deals are mostly meh, and some higher than retail. ) "You will receive a discount on your next purchase when you use PayPal and spend the minimum purchase amount..."

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• gails37

  I received the same PayPal email about $25 off $75 purchase when shopping at Shop.ca. Shop.ca offered an additional $25 off if the total was $100 (for sign up) for a total of $50 off. So I purchased a book and an Android D2 tablet for $99. My total before discounts was $122. I applied the Shop.ca discount then I stacked an additional $20 discount code from Retailmenot. I paid using PayPal expecting the other $25 discount. It didn't happen so I called customer service at PayPal. She wasn't any help as she kept reciting the Ebay coupon practice that puts the discount in your PayPal account within 4-6 weeks. I argued that it didn't stipulate that in the terms and that it really isn't a $50 savings then. I didn't cancel as I thought it was better then nothing and I would get it eventually. Well to my surprise when the PayPal charge was posted to my bank account that week the $25 had been applied after all. Grand total for entire purchase $68. Doing a happy dance

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• sandi

  I should have read this before I even tried the offer. I got emails from both Shop.ca and Paypal this morning. Sounded legit and it seemed like I qualified, so I find some boots I like for $105. I proceed to purchase and at first I was stuck on how to add the Shop.ca coupon (you have to type in the amount, $25) and then pay by Paypal. I expected there to be another $25 taken off when I went through Paypal but nothing, and suddenly it was complete and I'm left wondering what happened? I immediately contacted Shop.ca to cancel my order. They replied "are you sure?" and I said "Yes, cancel and I may try later when the bugs are worked out", though I haven't seen a credit yet on my Paypal account. It's really frustrating how convoluted this thing is. :(

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  • sandi

    As an update, Shop.ca has just sent my package, even after I thought I'd confirmed a cancellation with someone named Roxane. Now I'm still trying to prove to Paypal that my original purchase price was over $100 so I should qualify for the $25 off. (It appears that after the Shop.ca offer of $25 was taken off of my original $105 purchase, the total of $92.60 ($80 + 12% tax on $105 = $92.60) appeared on my Paypal receipt so to them it looked like I was under $100. Or at least that's what I can put together. Do they not try to work these bugs out before launching? The drama continues...

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• sandi

  I'm back... to eat crow. I am a fool! I should have taken gails37's advice to heart and actually checked my credit card activity. The correct amount was deducted. A note about the paypal account too. It's not visible right away, but if you click on "details" of the transaction, there it is. I feel like an idiot and I sent off my appology letter to them. It did throw me off when I didn't see it, but upon further investigation, it is there. I need a good cuff upside the head, LOL!

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  • T

    Hi Everyone, Just wanted to quickly leave a message about my experience. I, too, made a purchase of over $100 at Shop.ca, and used PayPal. The Shop.ca $25 credit was given to me, but the PayPal $25 credit appeared to be missing. The Shop.ca receipt and the PayPal transaction record both revealed that I would be paying the extra $25! I spent weeks emailing PayPal, trying to get my $25 credit. No luck. The Customer Service Reps claimed that it was the Shop.ca $25 credit that I hadn't received. I knew that wasn't the case. And then I read some of the comments on this page, and I checked my credit card statement - there's the $25! PayPal just charged my credit card $25 less than what is stated on the PayPal transaction record. There's no mention of the $25 PayPal deduction on the transaction record. So if anyone's having the same frustrating experience of feeling like they were ripped-off by PayPal, perhaps check your credit card statement and see if PayPal did in fact give you your rightful $25 credit.

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    • Anna W.

      That's good news T, thanks for letting us know!

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• Diana

  I was already a shop.ca customer (but never ordered until now and a long time user of PayPal. I figured this would be a good chance to use the rewards gift card I had and get a xmas gift. My total was $77, and after using my rewards it came to $52. I did see the "Special Offer" text listed on the checkout process at shop.ca, but then I was charged the full amount through PayPal. I've contacted shop.ca twice: first time, no reply, no acknowledgement either. Second time, there was an automated receipt message, and a day later, another email with a complete copy paste of what was written on the PayPal offer page, and a suggestion to call PayPall on their toll free number. I've opened a dispute with PayPal and am waiting for a reply. The way I see it, it's false advertising if the discount isn't applied automatically in the transaction details through PayPal. Oddly enough, today I got an email from Shop.ca regarding their November sales and how some customers had bad experiences, and offering me a $10 gift certificate. Strangely enough, it went to my primary PayPal email and not to the email account I use for the site.

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  • Diana

    An update. Received ONE of the ordered items. Seems the other one is being sent in a separate parcel. The invoice for the single item has nothing to do with the invoice processed on the site. Further reply from shop.ca regarding the missing PayPal discount says:"Unfortunately I do not have insight into your Paypal account. I suggest you give Paypal a call and they should be able to better assist you!." Looks like the dispute within PayPal will need to be escalated to a claim.

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    • Diana

      Update once again. Shop.ca sent my items in two separate shipments, with two invoices. I'm guessing this may have been the problem for not applying the PayPal discount, but what do I know, no one even bothered to reply with anything other than copy/paste of the instructions on the PayPal offer page. PayPal solved the claim deciding in my favor. The $25 was still not applied after three attempts at resolution with customer service on my part. PayPal actually refunded me the ENTIRE amount of my purchase, which really surprised me, since I just wanted the $25 they promised.

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• Diana

  Oh, and someone posted earlier how their $25 credit showed in the credit card statement. Mine did not.

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• Natalie

  Anyone know if this is still going on with paypal and shop.ca??

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  • Olivia

    I just cashed in on the $25 paypal promo (got a reminder email) today and it worked! I believe it is running until the end of June 2014.

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